Textbook
Managing IT as A Business: A Survival Guide for CEOs
As Mark Lutchen clearly illustrates in this book, those savings result from thinking of IT more broadly as a business. That means delivering more value to the rest of the organization by increasing the productivity of other business units, of end-users, and of the corporation as a whole. Indeed, research now clearly shows that on average, firms that are more IT intensive also are more productive over time. More interesting,however, are findings that indicate a tremendous disparity in returns. Some very high IT spenders excel while others perform poorly.
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