Textbook
Convergence Marketing Strategies for Reaching the New Hybrid Consumer
This book provides for the first time an explicit and detailed context for building customer-driven businesses. It does this by analyzing how consumer needs and expectations are in fact evolving. The authors begin by seeking to understand exactly what consumers are doing given new options made available by the Internet. As a result, they generate considerable insight into the implications for business. Convergence Marketing is a landmark book in a second dimension as well. It represents a significant shift in focus, marking the beginning of a third area of the Internet. And above all, we must never fall into the trap of viewing the Internet as a world of its own. Convergence Marketing helps to illuminate the path forward.
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