Textbook
The Business Communication Handbook
This book, sixth edition, is about understanding the knowledge underpinning communication, practising and acquiring communication skills and applying these in the workplace. Successful organisations have well established and efficient communication systems. Successful people have the ability to use and adjust their communication to the other person and the situation. The sixth edition is organised into six parts that is the ideal reference and support for the new Training Packages and in particular the BSB01 Business Services Training Package. Objectives at the beginning of each chapter establish the learning goals for the chapter. Margin notes highlight key terms and ideas and glossary terms are printed in bold the first time they appear.
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